Help & FAQ

Internet access and the ability to carry out transactions worldwide using the bank card of UnitedBTC Bank, the client can independently set up in the “Internet banking” system in the “Cards” tab. To do this, check the box marked “Operation World” opposite the desired card. Please note that you first need to clarify whether 3d-Secure is installed on your card.

Cash withdrawals within the card account balance on UnitedBTC Bank debit cards are made at ATMs of all banks in the world that are members of Visa International.

Viewing the cash balance on the card can be done:

  • - by using the services of the bank: Internet banking, SMS-banking;
  • - free of charge in any self-service device (ATM / infokiosk) according to bank rates;
  • - in any branch of UnitedBTC Bank;
  • - by calling the UnitedBTC Bank Contact Center (around the clock).

UnitedBTC Bank is an e-money issuer (cryptocurrency). The redemption of electronic money, which is on prepaid cards issued by UnitedBTC Bank, is carried out by issuing cash or by making non-cash payments using a card and automatic exchange from cryptocurrency wallets.

The highest governing body is the Council of the Bank. The executive body of UnitedBTC Bank is the Board, which includes the Chairman and 4 deputies; Board composition appointed by the Board. Audit of UnitedBTC Bank’s activities is carried out by the Audit Commission.